Privacy Policy - Homie AI

Privacy Policy for Homie AI (A Service of Mirta Group LLC)

Effective Date: December 1, 2023

Last Updated: March 5, 2026

1. Introduction

Mirta Group LLC ("we", "our", or "us") operates Homie AI. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Voice AI reception and booking services (the "Service"), or interact with us. By using our Service, you agree to the practices described in this Policy.

2. Information We Collect

We collect information that is essential to provide and improve our AI receptionist and scheduling services. The information we collect falls into two categories:

A. Personal and Account Information

  • Registration Information: When you sign up for our Service, we collect personal information, such as your name, email address, phone number, and business name, to create and manage your account.
  • Integration Information: To provide automated scheduling, we may integrate with your third-party calendars (e.g., Google Calendar, Outlook, Acuity) or CRM systems. We use secure authentication methods (such as OAuth tokens or API keys) to manage these connections on your behalf.

B. Voice & Communication Data

To function as an AI receptionist, our Service processes communications in real-time:

  • Audio Recordings & Transcripts: We process and analyze audio from phone calls handled by our AI agents to provide responses, transcribe conversations, and extract booking details.
  • Lead Data: We collect information provided by callers during the conversation, such as their name, phone number, service address, and project details, to facilitate appointment booking.
  • Usage Logs: We maintain logs of call duration, timestamps, and outcomes (e.g., "Appointment Booked", "Transfer to Human") to track service usage and billing.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide the Service: To operate the AI voice agent, route calls, schedule appointments on your calendar, and send booking confirmations via SMS or email.
  • To Improve the AI: To analyze conversation patterns and improve the accuracy of our lead qualification and intent recognition models.
  • To Communicate With You: To send you notifications about new leads, booking alerts, service updates, and support messages.
  • For Security and Compliance: To prevent fraud, enforce our terms of service, and comply with legal obligations regarding telecommunications.

4. Data Sharing and Disclosure

We do not sell your personal information.

We may share your general data with:

  • Service Providers: We use trusted third-party vendors for essential infrastructure, including telephony providers (e.g., Twilio), AI model providers (e.g., OpenAI, Deepgram), and cloud hosting. These vendors are bound by strict data processing agreements.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

5. SMS Data Sharing & Consent

Strict Mobile Information Policy:

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners under any circumstances. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use administrative, technical, and physical security measures to help protect your information. All sensitive integration data (such as calendar tokens) is encrypted at rest. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Data Retention

We retain your personal information, call logs, and transcripts for as long as your account is active with us, as it is necessary to provide our historical analysis and service continuity. If you choose to terminate your account, you may request that we delete your associated data, subject to our legal obligations.

8. Your Rights

You have the right to access, update, or delete your personal account information at any time by logging into your account settings or contacting support. You can revoke our access to your third-party integrations (like Google Calendar) at any time through your provider's security settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at jeff@mirtagroup.com.